The Challenge of Analyzing, Problem Solving and Decision
Learning Highlights
Program Objective
Innovation has been key in the success of an organization. It was proven that organizations who are capable to translate challenges and obstacles into opportunities and able to innovate were more successful compare to others. With this, it is embedded for leaders to be accustomed and model innovative mindset to develop a culture of innovation.
A key component in developing innovative mindset is through problem solving and decision making. Leaders and managers must be competent in determining the root cause of the problem to identify appropriate intervention to be able to come up with sound decision making and solve the issues and introduce innovation. It will be best if the lean approach will be used throughout the process.
The workshop aims to equip participants with root cause analysis, problem solving tools framework and strategic decision-making skills. Specifically, the program aims to:-
At the end of the 2-day workshop, participants will be able to :
Course Outline
The 2-day workshop will cover the following topics:-
1. History of quality
3. Classification of causes of problems
4. Defining the problem
5. Brainstorming Tools
6. Lean approach on Root Cause Analysis
7. Problem Case Analysis
8. Presentation of case analysis
9. What is Lean
10. Lean Methodologies - DMAIC and tools
11. Problem Solving Tools
12. Decision Making Process
13. Strategic Decision Making
14. Tools in Decision Making
15. Steps in Decision Making in relation to RCA and problem-solving tools
16. Practical Case Analysis covering RCA, PSDM
17. Presentation
18. Go-forward plans
Post-training: FREE OF CHARGE – the facilitator will allot 2-4 hours coaching and observation of selected participant’s application of learnings in a normal work settings within 1 month after the course completion.
Learning Methodology
Adult facilitation technique will be utilized in the conduct of the workshop wherein 40% of the session is devoted to discussing conceptual framework and 60% on the application of learnings in the workplace through exercises and simulation.
Pre-test and post-test will be extended to gauge participants level of understanding before and after attending the learning session.
Maximum number of participants
The workshop can accommodate a maximum of 20 participants per session.
Logistics
The consulting organization will be responsible in the preparation of the course manuals and business cases to be used during the session and the company shall take care of the LED projector, sound system with microphones, white board, markers and erases, hand-outs, pens and name tags, easel papers, token prizes as rewards (choc nuts, etc) and reproduction of manuals to be used during the session.
Innovation has been key in the success of an organization. It was proven that organizations who are capable to translate challenges and obstacles into opportunities and able to innovate were more successful compare to others. With this, it is embedded for leaders to be accustomed and model innovative mindset to develop a culture of innovation.
A key component in developing innovative mindset is through problem solving and decision making. Leaders and managers must be competent in determining the root cause of the problem to identify appropriate intervention to be able to come up with sound decision making and solve the issues and introduce innovation. It will be best if the lean approach will be used throughout the process.
The workshop aims to equip participants with root cause analysis, problem solving tools framework and strategic decision-making skills. Specifically, the program aims to:-
At the end of the 2-day workshop, participants will be able to :
- Define and outline the problem solving and decision-making process
- Illustrate the Root Cause Analysis using 5 Whys, Fishbone, Pareto and Scatter Diagram concepts and other LEAN methodologies
- Illustrate the DMAIC (define, measure, analyze, improve and control) methodologies and tools in relation to PDCA (plan, do, check, act) methodologies
- Apply decision making strategies
- Appreciate the usage and advantages of the tools and methodologies
- Enumerate and define the disciplines in DMAIC/PDCA
- Apply Methodologies in practical workplace problem
Course Outline
The 2-day workshop will cover the following topics:-
1. History of quality
- Quality assurance vs quality control
- Total quality management and business excellence
- ISO
- Lean, Kaizen, Six Sigma
- Problem solving requirements in the workplace
- Common barriers
3. Classification of causes of problems
- Common causes
- Special causes
4. Defining the problem
- Problem Statement
- Defining the Problem with 5W1H (What Where When Who Why How)
5. Brainstorming Tools
- Brainstorming
- 6-3-5 Brainwriting
- Reverse Brainstorming
- Round-Robin Brainstorming, Rolestorming, etc.
6. Lean approach on Root Cause Analysis
- 5Whys
- Fishbone, Ishikawa Diagram
- Pareto
- Scatter Diagram
7. Problem Case Analysis
8. Presentation of case analysis
9. What is Lean
- Lean Principles
- Basic Principles of Problem Solving
- Data Collection, Analysis and Visual Control
10. Lean Methodologies - DMAIC and tools
- Define
- Measure
- Analyze
- Investigate
- Control
11. Problem Solving Tools
- Root and Cause Analysis
- Plan-Do-Check-Act (PDCA)
- 5Whys
- A3 report
12. Decision Making Process
13. Strategic Decision Making
- Vision
- Mission
- Strategy
- Action Plans
- Evaluation/Change
14. Tools in Decision Making
- Market Research
- Cost Benefit
- Risk Analysis using Strength, Weaknesses, Opportunities and Threat
- Pareto Analysis
- Feasibility
15. Steps in Decision Making in relation to RCA and problem-solving tools
16. Practical Case Analysis covering RCA, PSDM
17. Presentation
18. Go-forward plans
Post-training: FREE OF CHARGE – the facilitator will allot 2-4 hours coaching and observation of selected participant’s application of learnings in a normal work settings within 1 month after the course completion.
Learning Methodology
Adult facilitation technique will be utilized in the conduct of the workshop wherein 40% of the session is devoted to discussing conceptual framework and 60% on the application of learnings in the workplace through exercises and simulation.
Pre-test and post-test will be extended to gauge participants level of understanding before and after attending the learning session.
Maximum number of participants
The workshop can accommodate a maximum of 20 participants per session.
Logistics
The consulting organization will be responsible in the preparation of the course manuals and business cases to be used during the session and the company shall take care of the LED projector, sound system with microphones, white board, markers and erases, hand-outs, pens and name tags, easel papers, token prizes as rewards (choc nuts, etc) and reproduction of manuals to be used during the session.
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