Effective Communication Skills Training
About the Training/Workshop
Overview
It is important to sharpen your communication skills to increase productivity. Those with excellent communication skills get their message across clearly and effectively. Reduce conflict and increase sales by boosting your ability to communicate.
Objectives
•To improve one’s ability to accurately and clearly transmit his/her message to the intended audience in the most effective and acceptable manner possible.
• To better understand messages from other persons.
• To see actual applications of the principles of effective communication.
Who Should Participate
• Professionals and managers
• Those in charge of the customer service
• Those who want to improve their communication skills
Key Topics
I. The 4 basic elements of communication
1. Receivers
2. Channels
3. Message
4. Sources
II. Effects of communication – changes in:
1. Awareness
2. Knowledge
3. Attitude
4. Practice
III. The communication process
1. 1-Way
2. 2-Way
3. 3-Way
IV. Types of communication
1. Mass communication
2. Group communication
3. Interpersonal communication
V. Communication barriers
1. Internal
2. External
VI. Principles of effective communication
1. Knowing the personal and psychological characteristics of the target audience or receivers;
2. The power of simple message;
3. The number of channels used in repeating few/ simple messages;
4. The credibility and believability of the resource of information;
5. The lesser number of communication barriers; and
6. Knowing precisely our objective in communicating to a receiver within a given timeframe, the more effective the communication.
VII. Effective communication practices
1. Knowing how to start and end communication
2. Addressing basic subconscious needs of receivers
3. Changing attitude and behavior
4. Getting feedback
VIII. Areas where communication is essential: (work shop, role playing)
1. Pitching potential clients
2. Client meeting
3. Customer service
4. Face to face networking
5. Marketing your business
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Click here to -> CHECK SCHEDULE
TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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OR
Click here to -> REGISTER ONLINE
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Contact Details:
Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043
For inquiries, you may also leave a message in our CONTACT FORM.