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  • Online Training Recorded entitled Conflict Management with Emotional Intelligence (02.23.2021)

Online Training Recorded entitled Conflict Management with Emotional Intelligence (02.23.2021)

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PHP 999.00
PHP 499.00
PHP 499.00
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LEARN ON YOUR OWN FREE TIME AND GO BACK WHERE YOU LEFT!

This digital product may be downloaded on a one-time basis. It is solely for the use of the buyer and may not be copied and/or duplicated.

VIDEO LENGTH: 4 HR: 39 MIN


TO GET E-CERTIFICATE, you need to do the activities. Contact us for details.


Objectives​

  • Identify what conflict is about and how people react to conflict.
  • Contrast the various modes that can be used in conflict resolution.
  • Explain how emotional responses differentiate from rational responses in conflict.
  • Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
  • Recognize why some conflict is to be expected and why it is a part of healthy relationships.
  • Assess your own mode of conflict and how this helps or hinders you in working with conflict.
  • Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
  • Discover how emotional intelligence is used to resolve conflict and build emotional bonds.


​Key Topics

I. Introduction

• Overview of the course

• The Learning Outcomes of Conflict Management with Emotional Intelligence

. The Principles of Giving and Receiving Feedback

. Tips to Develop your Emotional Intelligence in Challenging Situations


II. What is Conflict?

. What is Conflict and Why it Occurs?

. The Issue of Conflict - The Sources, the Costs and the Benefits of Conflict

. Factors and Questions to Consider in Resolving Conflict

. The Importance of Trust in Resolving Conflict

. The Trust Equation

. Building Trust using an Emotional Bank Account

. The Issue of Bullying at Work


III. Assertiveness

• Introduction to this Module on Assertiveness and the Learning Outcomes

. What are your Rights and Responsibilities around Assertiveness?

. Exploring some Barriers to Assertiveness

. The Choices of Behavior Open to You in Expressing Assertiveness

. Understanding what Aggressiveness Behavior is

. Understanding what Passive Behavior is

. Understanding what Assertive Behavior is

. Some Methods and Techniques for Expressing Assertiveness

. Ways to Say "No" Assertively and Feel Good About it

. The Rules of Assertion and Assertive Behavior

. The Review of this Module on Assertiveness


IV. Managing Toxic Situations More Effectively

. The Learning Outcomes of this Module on Understanding Toxic Situations

. The Caustic Opener and Mind-Reading

. Everyone. Forever. and That's You All Over

. The Blame Game and Exaggerate? Me?

. You Say Tomato and Yesterday's Hangover

. What I Mean, Not What I Say and Irreconcilable Differences

. Further Methods of Resolving Conflict

. Reviewing this Module on Understanding Toxic Situations


V. Emotional Intelligence and Conflict

. The Emotional Intelligence Cycle - Interrelations of Environment and Behavior

. How Communication Underpins Emotional Intelligence

. The 4 Ways you can Respond to Emotional Events

. How Easily Emotions Escalate in Conflict Situations

. The 3 Distinctive Styles for Handling Emotion

. When Attitude Drives Behavior - The Cycle of Behavior

. Key Ways to Managing Fight and Flight Behavior

. Tips to Prevent a Freeze Attack

. The Ideal Behaviours for Ideal Interactions


VI. The Chimp Paradox

. The Chimp Paradox - A Powerful Mind Management Model

. One Minute Observation Test

. The Brain and The Chimp Paradox

. The Basic Anatomy of the Brain Covered in about 5 Minutes

. What Basically Drives the Chimp

. How the Chimp Works - Why is it so Powerful and Difficult to Manage

. The Computer Part of the Mind Management Model

. Interesting Insights into Emotions and Higher Order State


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  • Home
    • About Power Coach >
      • GALLERY >
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        • CSR (Corporate Social Responsibility))
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    • Public Training
    • Online Training / Webinars >
      • Digital Products
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    • In-House Training & Workshops
  • Contact Us
  • Clients
    • IN-HOUSE ONLINE TRAINING GALLERY
    • Checking EMAIL