Online Training Recorded entitled 2nd Run Strengthening Interpersonal & Communication Skills in the New Normal (02.26.2021)
LEARN ON YOUR OWN FREE TIME AND GO BACK WHERE YOU LEFT!
This digital product may be downloaded on a one-time basis. It is solely for the use of the buyer and may not be copied and/or duplicated.
VIDEO LENGTH: 2 HR: 53 MIN
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Objectives:
1. Effective Listening
2. Handling Objections
3. Handling Conflicts
4. Assertive Communication Skills
5. Conflict/Negotiation skills
Module 1: What is Communication?
a. The communication process
b. Importance of the 3 elements of Communication
Module 2: Strategies for Crucial Conversations
a. Strategies for Effective Listening
1. How to prepare for listening
2. How do we show that we listen
3. 20 Ways to Improve our listening Skills
b. Giving and Receiving Feedback
1. Sandwich Technique
2. B.E.S.T Technique
c. Effective Conflict Handling
1. 4 conflict Handling Styles
2. How to handle Conflict
d. Assertive Communication Skills
1. How to say NO without Saying NO
e. Positive Communication In the workplace
1. Types of Negative Communication
2. Types of Issue-Prone Statements
3. Tools in fostering Positive Communication