Six Sigma For Quality Improvement
About the Training/Workshop
Overview
Six Sigma is a Quality Management and Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities). To achieve six sigma levels, the Six Sigma process encompasses all aspects of a business, including management, service delivery, design, production and customer satisfaction. Six Sigma companies typically spend less than 5 percent of their revenues addressing and repairing quality problems. As a philosophy, Six Sigma drives business culture and requires a nearly flawless execution of key processes making Six Sigma a high standard for companies and individuals to achieve.
Your customers place a high value on consistently predictable business processes and Six Sigma is a proven methodology for delivering consistent incremental improvement. By reducing process variation Six Sigma frees the organization to focus on improving process capability and as sigma levels increase, the cost of poor quality decreases and profitability increases. This is why Six Sigma is highly associated with the delivery of consistent world-class quality.
There are many misconceptions in organizations today about Six Sigma and Green and Black Belts. A 1-day overview is an excellent way of obtaining a basic understanding of Six Sigma, Green and Black Belt and how to establish and implement a Six Sigma Culture within an Organization.
This seminar is ideal for a Senior Management Team that is interested in learning what will be involved in establishing a Six Sigma Culture. Following this program, the Management Team will be able to make an informed decision about adopting Six Sigma.
Objectives
This seminar can serve as an excellent awareness session for all employees in an organization. During this 1-day session a complete understanding of Six Sigma, what it means, how to implement it, what some of the results might be will be discussed.
Who Should Participate
Project managers, team members, project engineers, design engineers, project leaders, industrial engineers, program managers, operations managers, functional managers, information technology professionals, and all individuals need to prepare to be part of the overall Organizational Six Sigma Projects in order to achieve high quality results via processes improvements.
Anyone who is involved in deciding business strategies and activities, managing projects, or is otherwise responsible for delivering results within an organization, (e.g. CEO, CFO, manager, supervisors, etc).
Key Topics
I. Define – participants will be taught tools to identify and/or validate their improvement project, illustrate their business processes, define customer requirements and prepare themselves to be an effective project participant.
• SIPOC (Suppliers, Inputs, Process, Output, and Customers)
• Process Mapping Techniques
• Voice of the Customer
II. Measure – participants will learn and practice employing tools to determine critical measures necessary to satisfy customer requirements and develop a measurement plan to document process performance. Participants will learn the basics of variation and measure process sigma.
• Input, Process, and Output Measurement
• Measurement Plan
• Calculating Six Sigma
III. Analyze – participants will learn how to analyze the performance data to further refine the opportunity for improvement. Participants will use stratification and root cause analysis, and determine true sources of variation and customer dissatisfaction.
• Determining Potential Root Causes
• Brainstorming Techniques
• Problem Solving Techniques
IV. Improve – participants will learn how to generate creative solutions that eliminate the root cause of customer defects. Participants will be introduced to various methods of solution identification, prioritization, and implementation and learn how to gain approval for the solution and plan for impacts the changes will have on the organization.
• Change Management
• Solution Selection Techniques
• Criteria Selection and Solution Ranking
V. Control – participants will learn how to execute against the plan by determining the approach to ensure achievement of the targeted results. Participants will discuss how to disseminate lessons learned, identify replication and standardization opportunities, and develop a process monitoring and management plan to assure new process performance is sustained.
• Implementing the Solutions
• Plan-Do-Check-Act
• Elements of the Plan
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TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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