Training for Store Frontliners
About the Training/Workshop
Overview
Store frontline employees are the people behind the counter, on the phone or those interacting with customers. They possess a large measure of control over the customer experience. Enhancing their respective expertise provides a huge impact on the company’s success.
These are the employees working in stores such as fast food chains, department stores, bookstores, specialty clothing store, groceries, and cell phones or electronics stores.
Objectives
• To identify the functions and responsibilities of the store frontliners.
• To improve selling skills and how frontliners should present themselves to customers.
Who Should Participate
• Store Personnel/Specialist
• Retail Store Sales Associates
• Cashiers
• Service Crew
Key Topics
I. What is a store front liner
II. Functions and responsibilities
III. Types of stores
IV. Excellence in service means profit
V. Understanding customers
VI. Winning work attitude
VII. Ability to sell
VIII. Merchandise display / Store set-up
IX. Communication skills
X. Product knowledge
XI. Cash handling
XII. Importance of inventory
XIII. Team management
XIV. Role playing, games and exercises
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Click here to -> CHECK SCHEDULE
TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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Click here to -> DOWNLOAD MANUAL REGISTRATION
OR
Click here to -> REGISTER ONLINE
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Contact Details:
Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043
For inquiries, you may also leave a message in our CONTACT FORM.