How to Handle Customer Complaints
About the Training/Workshop
Overview
No matter how well you run your business, you’ll eventually face unhappy customers. Make sure you handle the situation well.
When the inevitable complaints come, it’s natural to get defensive and explain why the person’s complaint isn’t legitimate–but that never gets you anywhere. Instead, embrace each criticism you get from customers, as an opportunity to strengthen a relationship. Remember that a person who complains probably has interest in continuing his relationship with you–and will do so, if you efficiently handle the problem.
Objectives
• To be able to deal with customer complaints effectively
• To be able to improve customer retention and help the organization gain a reputation for providing good service
• To be able to use proper channels to better handle complaints
Who Should Participate
• Customer Service Representatives
• Supervisors
• Managers
• Online or Social Media Managers
• Receptionists
Key Topics
I. Causes of complaints
II. Types of complaints
III. How to handle customer complaints:
• Online complaints (Social Media)
• Over the phone
• Verbal face to face complaints
• Written complaints
• Executive complaints
• De-escalation process
• Maintaining online (Social Media) reputation
IV. Workshop
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Click here to -> CHECK SCHEDULE
TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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Contact Details:
Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043
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