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  • Hotel and Resort Operations and Management

Hotel and Resort Operations and Management

SKU:
PHP 2,700.00
2500 3000 PHP 2,500.00 - PHP 3,000.00
Unavailable
per item

About the Training/Workshop


​Overview

​This is a highly instructive short course on the basics of operating a hotel or resort type business. It is an excellent introduction for those new to the business. However, even those with years of experience would find the seminar as a great refresher. A lot of vital topics are to be discussed, from handling reservations and front office management, to housekeeping and marketing.


​Objectives

​• To have a basic knowledge in operating and managing a hotel or resort

• To serve as a refresher course for those already experienced in the business


​Who Should Participate

​Owners, Managers, Supervisors, or Staffs of:


• Hotels

• Resorts (with check-ins)

• Condotels

• Apartelles


​Key Topics

​I. Reservation


II. Front Office


a. Reception

b. Airport Representative

c. Registration

d. Room rates

e. Types of guest rooms

f. Auditing of daily transactions

g. Guest accounts

h. Reservations and cancellations

i. Other guest services

j. Check-outs

k. Rejection of accommodation


III. Housekeeping


a. Area cleaning

b. Guest rooms and suites

c. Cleaning supplies

d. Linen control

e. Sanitation and safety


IV. Staffing Requirements (Manager, Supervisors, Chambermaids, Room Attendants, Linen and Laundry Staffs, Area Cleaners, etc.)


V. Other Services (Laundry, Valet, Baby-Sitting)


VI. Graveyard Shift Operations


VII. Purchasing and Inventory of Supplies


VIII. Controls


IX. Food and Beverage


X. Sales and Marketing


XI. Repairs and Maintenance


XII. The Butler Concept


XIII. Situations / Cases (Fire, Earthquake, Brawling, Public Disturbance, Noise, etc.)


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Click here to -> CHECK SCHEDULE


TIME: 9:00 AM to 4:00 PM

VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac

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Click here to -> DOWNLOAD MANUAL REGISTRATION

OR

Click here to -> REGISTER ONLINE

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Contact Details:

Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043

For inquiries, you may also leave a message in our CONTACT FORM.

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​Copyright © 2016
  • Home
    • About Power Coach >
      • GALLERY >
        • Photos
        • CSR (Corporate Social Responsibility))
  • Services
    • Public Training
    • Online Training / Webinars >
      • Digital Products
    • Knowledge Enhancer
    • In-House Training & Workshops
  • Contact Us
  • Clients
    • IN-HOUSE ONLINE TRAINING GALLERY
    • Checking EMAIL