Hotel and Resort Operations and Management
About the Training/Workshop
Overview
This is a highly instructive short course on the basics of operating a hotel or resort type business. It is an excellent introduction for those new to the business. However, even those with years of experience would find the seminar as a great refresher. A lot of vital topics are to be discussed, from handling reservations and front office management, to housekeeping and marketing.
Objectives
• To have a basic knowledge in operating and managing a hotel or resort
• To serve as a refresher course for those already experienced in the business
Who Should Participate
Owners, Managers, Supervisors, or Staffs of:
• Hotels
• Resorts (with check-ins)
• Condotels
• Apartelles
Key Topics
I. Reservation
II. Front Office
a. Reception
b. Airport Representative
c. Registration
d. Room rates
e. Types of guest rooms
f. Auditing of daily transactions
g. Guest accounts
h. Reservations and cancellations
i. Other guest services
j. Check-outs
k. Rejection of accommodation
III. Housekeeping
a. Area cleaning
b. Guest rooms and suites
c. Cleaning supplies
d. Linen control
e. Sanitation and safety
IV. Staffing Requirements (Manager, Supervisors, Chambermaids, Room Attendants, Linen and Laundry Staffs, Area Cleaners, etc.)
V. Other Services (Laundry, Valet, Baby-Sitting)
VI. Graveyard Shift Operations
VII. Purchasing and Inventory of Supplies
VIII. Controls
IX. Food and Beverage
X. Sales and Marketing
XI. Repairs and Maintenance
XII. The Butler Concept
XIII. Situations / Cases (Fire, Earthquake, Brawling, Public Disturbance, Noise, etc.)
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Click here to -> CHECK SCHEDULE
TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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Click here to -> DOWNLOAD MANUAL REGISTRATION
OR
Click here to -> REGISTER ONLINE
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Contact Details:
Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043
For inquiries, you may also leave a message in our CONTACT FORM.