Training for Receptionists
About the Training/Workshop
Overview
There is a barrage of visitors and job applicants at the reception. The lights on the switchboard are blinking. The fax machine is beeping. A gentleman from FedEx arrives with a delivery package. The receptionist or front desk staff has on his/her hands the big responsibility of creating an initial positive experience that will leave a lasting impression about the organization he/she represents. This one-day seminar will tackle effectiveness and efficiency scenarios and provide techniques for the participants to apply in their jobs. In addition to proper phone and message handling skills, learners will display courtesy, tact and diplomacy in their interactions with company visitors, job applicants, clients, suppliers, or patients.
Objectives
At the end of the program, the participants should be able to:
• Describe the value of the receptionist’s job in the organization
• Demonstrate behavior that reflect a professional image
• Manage telephone communication with clarity and courtesy
• Deal politely with dissatisfied or discourteous visitors, clients or employees
• Manage waiting guests due to appointment delays or sudden cancellation
• Create a personal development plan
Who Should Participate
• Receptionists
• Office and support staff
• Secretaries
• Front desk staff
• Information clerks
Key Topics
I. The Receptionist: Understanding the Content of the Job
An introductory discussion of the key responsibilities of the Receptionist will help check the jobholder’s appreciation and level of understanding of the value of the role.
II. A Credible and Professional Image
In this module, the participants will learn the characteristics of a polished and professional receptionist. A portion of the module will highlight behavior and habits that can destroy the receptionist’s image and that of the organization.
III. Handling Calls Effectively
As in personal interactions, it is important to project a positive image in telephone conversations. The participants will learn the use of proper phrases and greetings that convey warmth while taking messages quickly or when putting callers on hold.
IV. Communication Styles
Sensitivity to body posture, hand gesture, facial expressions and understanding that people differ from each other will help determine which communication style works best to calm down a hot-tempered visitor. Applying diplomacy and tact while efficiently addressing the area of concern generally settles an agitated person. This is also the best way to prevent an uncomfortable social scene.
V. Communicating Delays and Cancellations
In this module, participants will learn how to communicate appointment delays or cancellations in a thoughtful and considerate manner.
VI. Professional Development: Planning for Tomorrow
The final module involves the creation of individual development plans that are actionable. The participants will list down goals that when achieved, will benefit themselves and their respective organizations.
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Click here to -> CHECK SCHEDULE
TIME: 9:00 AM to 4:00 PM
VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac
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OR
Click here to -> REGISTER ONLINE
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Contact Details:
Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043
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