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  • Training for Receptionists

Training for Receptionists

SKU:
PHP 2,700.00
2500 3000 PHP 2,500.00 - PHP 3,000.00
Unavailable
per item

About the Training/Workshop

​Overview

​There is a barrage of visitors and job applicants at the reception. The lights on the switchboard are blinking. The fax machine is beeping. A gentleman from FedEx arrives with a delivery package. The receptionist or front desk staff has on his/her hands the big responsibility of creating an initial positive experience that will leave a lasting impression about the organization he/she represents. This one-day seminar will tackle effectiveness and efficiency scenarios and provide techniques for the participants to apply in their jobs. In addition to proper phone and message handling skills, learners will display courtesy, tact and diplomacy in their interactions with company visitors, job applicants, clients, suppliers, or patients.


​Objectives

​At the end of the program, the participants should be able to:


• Describe the value of the receptionist’s job in the organization

• Demonstrate behavior that reflect a professional image

• Manage telephone communication with clarity and courtesy

• Deal politely with dissatisfied or discourteous visitors, clients or employees

• Manage waiting guests due to appointment delays or sudden cancellation

• Create a personal development plan


​Who Should Participate

​• Receptionists

• Office and support staff

• Secretaries

• Front desk staff

• Information clerks


​Key Topics

​I. The Receptionist: Understanding the Content of the Job


An introductory discussion of the key responsibilities of the Receptionist will help check the jobholder’s appreciation and level of understanding of the value of the role.


II. A Credible and Professional Image


In this module, the participants will learn the characteristics of a polished and professional receptionist. A portion of the module will highlight behavior and habits that can destroy the receptionist’s image and that of the organization.


III. Handling Calls Effectively


As in personal interactions, it is important to project a positive image in telephone conversations. The participants will learn the use of proper phrases and greetings that convey warmth while taking messages quickly or when putting callers on hold.


IV. Communication Styles


Sensitivity to body posture, hand gesture, facial expressions and understanding that people differ from each other will help determine which communication style works best to calm down a hot-tempered visitor. Applying diplomacy and tact while efficiently addressing the area of concern generally settles an agitated person. This is also the best way to prevent an uncomfortable social scene.


V. Communicating Delays and Cancellations


In this module, participants will learn how to communicate appointment delays or cancellations in a thoughtful and considerate manner.


VI. Professional Development: Planning for Tomorrow


The final module involves the creation of individual development plans that are actionable. The participants will list down goals that when achieved, will benefit themselves and their respective organizations.


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Click here to -> CHECK SCHEDULE


TIME: 9:00 AM to 4:00 PM

VENUE: Unit 2 2/F Intellect Bldg. MacArthur Highway, Brgy. San Sebastian, Tarlac City, Tarlac

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Click here to -> DOWNLOAD MANUAL REGISTRATION

OR

Click here to -> REGISTER ONLINE

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Contact Details:

Contact Numbers: (045) 923.1751 or text/call 0920.959.4020 or 0949.993.9043

For inquiries, you may also leave a message in our CONTACT FORM.

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Limitless Power Coach
​Copyright © 2016
  • Home
    • About Power Coach >
      • GALLERY >
        • Photos
        • CSR (Corporate Social Responsibility))
  • Services
    • Public Training
    • Online Training / Webinars >
      • Digital Products
    • Knowledge Enhancer
    • In-House Training & Workshops
  • Contact Us
  • Clients
    • IN-HOUSE ONLINE TRAINING GALLERY
    • Checking EMAIL