7th Run Master the Basics:
Guide to Leadership and Supervision
YOUR WEBINAR HOST
|
RIZALINA CALADIAO
Resource Speaker |
- Riza has almost two (2) decades of experience in the IT/BPO Industry and Corporate Events Management, Training and Consultancy with expertise on Client/Customer Services and Operations, Training, Recruitment/Talent Acquisition and all other facets of Human Relations.
- August 2018 to present (CTM Consultancy and Travel Management, Inc.) - Overall-In-Charge of On-Line Marketing of the Travel Agency and fills in when the President is unavailable or when the board assigns specific duties.
- October 2018 to present (Limitless Power Coach Training and Consultancy, Inc.) - Overall in- charge of event program flow, speakers, and other logistics including marketing and promoting events to prospective speakers, sponsors and delegates.
- December 2012 to January 2019 (Cloudstaff Philippines, Inc.) – Overall in-charge of Human Resources Department covering both the Administrative and Operational aspects of the department including End-to-End Recruitment/Talent Acquisition, Employee Relations and Engagement, Performance Management, Creation and Implementation of Policies and Procedures, Employee Compensation and Benefits, Health and Wellness, and Events Management.
- November 2005 to December 2012 (CCIS Educational Foundation of the Phils., Inc. - direct affiliate of Cyber City Teleservices, Phils., Inc.) – was the head of Recruitment and Training school of one of the pioneer call centers in the Philippines. Responsible for the overall operations supplying the demand of companies for its call center agents. Responsible for building and maintaining new and old network from different universities/colleges, government offices and IT/BPO industries. Solid experience in mass recruitment and training both seasonal and full-time employment.
- February 2000 to November 2005 (Cyber City Teleservices, Phils., Inc.) - held positions in different fields of Call Center Operations from agent to supervisor, to account executive, to sales manager, and managed group of individuals from 15 to more than 200 staff handling multiple accounts ( order taking, customer service, collections, and sales - inbound/outbound) and workforce management.
We'll give you a 6-hour LIVE ONLINE TRAINING and take questions on Master the Basics: Guide to Leadership and Supervision
Overview:
Supervisory skills training is essential because becoming a supervisor or manager demands new skills, you must now learn how to lead and accomplish tasks through others. This one-day seminar is excellent for the new supervisor or manager and also for those who need to have a refresher on their supervision skills. There will be plenty of activities to stimulate participants and to make the lessons more memorable.
Objectives:
- To train the new supervisor or manager to be effective in their new position
- To improve the performance of current supervisors and managers
Who Should Participate:
- Supervisors
- Businessmen and managers who wish to improve their managerial skills
Key Topics
Module 1: The Supervisor
A. The Supervisor Defined
B. Transition in Roles
C. The Allen Management Wheel & the Four Management Function
Module 2: Planning
A. Forecasting
B. Developing Objectives & Strategies
C. Tasking
D. Scheduling
E. Budgeting
F. Developing Policies, Procedures and Processes
Module 3: Organizing
A. Defining Work
B. Grouping Work
C. Assigning Work
D. Integrating Work
Module 4: Leading
A. Motivating
B. Communicating
C. Decision Making
D. Selecting People
E. Developing People
Module 5: Controlling
A. Developing Standards
B. Measuring Performance
C. Evaluating Performance
D. Correcting Performance
LIVE ZOOM TRAINING / Q&A
Tuesday | October 20, 2020
9:00 AM - 4:00 PM
Tuesday | October 20, 2020
9:00 AM - 4:00 PM
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
SUPER SAVER |
GREAT DEAL |
EARLY BIRD |
REGULAR RATE |
500 |
699 |
899 |
1500 |
per person |
per person |
per person |
per person |
Payment Date shall be made on or before Sept. 23, 2020 |
Payment Date shall be made on Sept. 24 - Oct. 3, 2020 |
Payment Date shall be made on Oct. 4 -13, 2020 |
Payment Date shall be made on Oct. 14 - Oct. 20, 2020 |