Strengthening Interpersonal Communication at Work
YOUR WEBINAR HOST
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Suzette C. Siapno Resource Speaker | Consultant | Coach |
Suzette C. Siapno is a passionate speaker, trainer, and coach in social intelligence, communication, and soft-skills. She has worked with global multinational companies and corporate clients from diverse industries, including, telecommunications, banking and financial institutions, healthcare companies, and leading insurance companies.
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
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Learning Session Description
Create positive impressions reflected in your appearance, behavior, verbal
communication and body language, whether you are face-to-face in the workplace or in
social media because even in today’s slightly more relaxed corporate climate, projecting
an aura of professionalism in dress and behavior, both during business hours and in
social settings, remains vitally important for establishing credibility and building strong
relationships.
Our 4-hour “Enhancing Your Professional Image in the Workplace” workshop provides
you a toolbox on professional image that will enable you to be seen and respected as a
professional starting from possessing the right attitude, right behavior and right way of
communicating with others.
Learning Session Objectives
The specific objectives of this unique fun-filled learning experience are the following:
1. ENHANCE your personality and bring out your best self.
2. PROJECT a strong professional image and leave a great impression
3. LOOK the Part. Act the Part and Communicate in a positive and professional way.
Key Benefits from Attending this Learning Session
In this session, your organization will be able to:
1. Have confident, polished and well-groomed members that will make them better
and efficient representatives of the organization.
2. ESTABLISH a good reputation in all business situations
3. BRING a change in the attitude, thinking, behavior and mindsets of its members and
strengthens the relationship among co-workers and clients.
In this session, your participants will be able to:
1. HOLD an impressive personality to make a mark of their own.
2. POSITIVELY INFLUENCE themselves and others to be positive in attitude, thinking,
behavior and mindsets so that it can strengthen their relationship among co-workers and
clients.
3. EXUDE confidence and positive attitude at workplace by looking presentable and smart
at the workplace.
Learning Session Outline
Session 1: Introduction to Professional Image and Why It’s Crucial in the Workplace
• Difference of Image and Professional Image
• Professional Image Matters - Consequences when image is destroyed and built
• What customers expect from us
Session 2: 3 A’s of Professional Image
▪ 1
st
of the 3A’s of Professional Image – ATTITUDE
o Your attitude...Your Choice - Make the right choice!
a. Confidence
b. Self-Assessment on your confidence level
c. What is confidence
d. The ACT Formula to build confidence
e. Define your Personal Brand
a. What is a personal brand?
b. How to create your personal brand
c. Benefits of creating a Personal Brand
▪ 2nd of the 3A’s of Professional Image – APPEARANCE
• Power Dressing
a. Guide to Business Attire at work
b. Discovering your style personality
c. Top Tips to dress according to your BODY SHAPE
• Grooming
a. Hands and Feet, Dental Care, Skin Care, Hair Care & Hairstyle
b. 5 Professional Grooming Tips
c. 5 Grooming Tips for the Professional Man Tips
d. 5 Grooming Tips for the Professional Woman
▪ 3
rd A of Professional Image- APPROACH
• First Impression and Reputation
• 3 elements on Interpersonal Communication
• Business Etiquette on all Stages of Interaction
a. Preparation – Heart and Mind
b. Entrance – SMILE, Handling Introductions, The first Greeting
c. Scene
o Empowering Tips to Office Manners Courtesies in Office Common Areas
d. Graceful Exit
e. Expressing Gratitude
o Professionally Ending a Conversation at Work
• The ABCDE’s of Professional NETiquette
a. Cellphone and Telephone etiquette
b. NETiquette and Paper Correspondence Etiquette
Session 5: Attainment and Execution of a Professional Image
a. Personal Action
b. Self-assessment of your Self- Presentation
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
-----------------------------------------
Learning Session Description
Create positive impressions reflected in your appearance, behavior, verbal
communication and body language, whether you are face-to-face in the workplace or in
social media because even in today’s slightly more relaxed corporate climate, projecting
an aura of professionalism in dress and behavior, both during business hours and in
social settings, remains vitally important for establishing credibility and building strong
relationships.
Our 4-hour “Enhancing Your Professional Image in the Workplace” workshop provides
you a toolbox on professional image that will enable you to be seen and respected as a
professional starting from possessing the right attitude, right behavior and right way of
communicating with others.
Learning Session Objectives
The specific objectives of this unique fun-filled learning experience are the following:
1. ENHANCE your personality and bring out your best self.
2. PROJECT a strong professional image and leave a great impression
3. LOOK the Part. Act the Part and Communicate in a positive and professional way.
Key Benefits from Attending this Learning Session
In this session, your organization will be able to:
1. Have confident, polished and well-groomed members that will make them better
and efficient representatives of the organization.
2. ESTABLISH a good reputation in all business situations
3. BRING a change in the attitude, thinking, behavior and mindsets of its members and
strengthens the relationship among co-workers and clients.
In this session, your participants will be able to:
1. HOLD an impressive personality to make a mark of their own.
2. POSITIVELY INFLUENCE themselves and others to be positive in attitude, thinking,
behavior and mindsets so that it can strengthen their relationship among co-workers and
clients.
3. EXUDE confidence and positive attitude at workplace by looking presentable and smart
at the workplace.
Learning Session Outline
Session 1: Introduction to Professional Image and Why It’s Crucial in the Workplace
• Difference of Image and Professional Image
• Professional Image Matters - Consequences when image is destroyed and built
• What customers expect from us
Session 2: 3 A’s of Professional Image
▪ 1
st
of the 3A’s of Professional Image – ATTITUDE
o Your attitude...Your Choice - Make the right choice!
a. Confidence
b. Self-Assessment on your confidence level
c. What is confidence
d. The ACT Formula to build confidence
e. Define your Personal Brand
a. What is a personal brand?
b. How to create your personal brand
c. Benefits of creating a Personal Brand
▪ 2nd of the 3A’s of Professional Image – APPEARANCE
• Power Dressing
a. Guide to Business Attire at work
b. Discovering your style personality
c. Top Tips to dress according to your BODY SHAPE
• Grooming
a. Hands and Feet, Dental Care, Skin Care, Hair Care & Hairstyle
b. 5 Professional Grooming Tips
c. 5 Grooming Tips for the Professional Man Tips
d. 5 Grooming Tips for the Professional Woman
▪ 3
rd A of Professional Image- APPROACH
• First Impression and Reputation
• 3 elements on Interpersonal Communication
• Business Etiquette on all Stages of Interaction
a. Preparation – Heart and Mind
b. Entrance – SMILE, Handling Introductions, The first Greeting
c. Scene
o Empowering Tips to Office Manners Courtesies in Office Common Areas
d. Graceful Exit
e. Expressing Gratitude
o Professionally Ending a Conversation at Work
• The ABCDE’s of Professional NETiquette
a. Cellphone and Telephone etiquette
b. NETiquette and Paper Correspondence Etiquette
Session 5: Attainment and Execution of a Professional Image
a. Personal Action
b. Self-assessment of your Self- Presentation
LIVE ZOOM MEETING / Q&A
Monday | September 27, 2021
1:00 PM - 5:00 PM
Monday | September 27, 2021
1:00 PM - 5:00 PM
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
SUPER SAVER |
GREAT DEAL |
EARLY BIRD |
REGULAR RATE |
500 |
700 |
900 |
1100 |
per person |
per person |
per person |
per person |
Payment Date shall be made on or before Aug. 31, 2021 |
Payment Date shall be made on Sept. 1 - 10, 2021 |
Payment Date shall be made on Sept. 11 - 20 2021 |
Payment Date shall be made on Sept. 21 - 27, 2021 |
PAYMENT INCLUDES:
- One (1) Slot for the online training
- PDF File of the Speaker's presentation
- Thirty-day exclusive access to the recorded online training via our YouTube Channel
- Signed Electronic Certification