Problem Solving and decision Making for newly promoted Managers
YOUR WEBINAR HOST
|
Ray Marvin Flores CEO of MRRI Trading | Chief of Knowledge Officer of Origanum Solutions | Past President of the Rotary Club of Metropolitan Pateros | Former Corporate Training Manager of Multinational Companies | Servant Leader |
Ray Marvin Flores is the current Chief Executive Officer of MRRI Trading (Chemical and Medical Acquisition Firm), Chief of knowledge Officer of Origanum Solutions ( A leadership Development) and a Past President of the Rotary Club of Metropolitan Pateros (2018 -2019).Former Corporate Training Manager of Prime Pacific Grill , Cathay Pacific Steel, Former Senior Officer of Talent and Leadership Development of Genting Philippines ( Star Cruises the 3rd Largest Cruise line in the World).
With 21 years in the discipline of Servant leadership through The Academe, Corporate Practice and Volunteer Service. He specializes in Organizational development through people development with the Integration of a Learning Management System. Believes and Practices Culture building through Leadership Branding is the effective way to effect change.
With 21 years in the discipline of Servant leadership through The Academe, Corporate Practice and Volunteer Service. He specializes in Organizational development through people development with the Integration of a Learning Management System. Believes and Practices Culture building through Leadership Branding is the effective way to effect change.
Course Overview
Supervisors and Managers are faced with problems which requires immediate decision. To
improve the effectiveness of the decision making of our frontlines. We need to equip them with
the appropriate Problem Solving techniques in approaching problems. For purposes of this
program we recommend Value Stream Analysis (VSA), Root Cause Analysis (RCA) and the 6
Thinking Hats (6HATS) as basic tools. The program is designed for the participants to learn basic
and complex approaches to problem solving. The 6 thinking hats is included to let participant
learn the value of perspective in making decisions in a fast phase environment.
To achieve organizational effectiveness all key players must be engaged in meeting these
essential requirements. And one big step towards that end is for you to become master of the
processes that lie behind all effective problem solving and decision making and critical and
creative thinking.
The Policy
The Problem Solving and Decision Making is a program intended for Supervisors and Managers
under the Program for Leadership, Administrative, and Technical (Skills) Enhancement (PLATE).
This will form a part of the succession planning, work development and requirement for
promotion or movements.
This is a 24 hour program is based on the umbrella of Problem Solving and Decision Making
(PSDM). For purposes of specializing on certain tools, lecture shall focus Value Stream Analysis,
Root Cause Analysis and 6 thinking Hats. Participants is required to complete all 3 modules under
the PSDM program.
Course Objectives
At the completion of the course, participants will be able to:
Outline
A. Understanding problem solving and its opportunities
Value Stream Analysis
B. Understand the Problem
C. Immediate Action
D. Corrective Action
E. Confirm the Solution
Supervisors and Managers are faced with problems which requires immediate decision. To
improve the effectiveness of the decision making of our frontlines. We need to equip them with
the appropriate Problem Solving techniques in approaching problems. For purposes of this
program we recommend Value Stream Analysis (VSA), Root Cause Analysis (RCA) and the 6
Thinking Hats (6HATS) as basic tools. The program is designed for the participants to learn basic
and complex approaches to problem solving. The 6 thinking hats is included to let participant
learn the value of perspective in making decisions in a fast phase environment.
To achieve organizational effectiveness all key players must be engaged in meeting these
essential requirements. And one big step towards that end is for you to become master of the
processes that lie behind all effective problem solving and decision making and critical and
creative thinking.
The Policy
The Problem Solving and Decision Making is a program intended for Supervisors and Managers
under the Program for Leadership, Administrative, and Technical (Skills) Enhancement (PLATE).
This will form a part of the succession planning, work development and requirement for
promotion or movements.
This is a 24 hour program is based on the umbrella of Problem Solving and Decision Making
(PSDM). For purposes of specializing on certain tools, lecture shall focus Value Stream Analysis,
Root Cause Analysis and 6 thinking Hats. Participants is required to complete all 3 modules under
the PSDM program.
Course Objectives
At the completion of the course, participants will be able to:
- Define a problem
- Analyze the causes of and implications to a problem
- Explore options to resolve a problem
- Assess solution options and their associated risks
- Make decisions
- Learn the different tools in solving problems
Outline
A. Understanding problem solving and its opportunities
- A problem is...
- Advantages of Problems
- Problem Solving Team
- Recognizing a Problem and Assessing a Problem
- What is the Nature of Problems
- 3 basic concepts of a Problem
- Start with what you know
- Decide what is missing
- Gather information on the problem
- Define the problem
- How do you decide to solve the problem?
- Negative impacts
- Answer all the questions: WORDS.
- What is the problem?
- Why does it exist?
- Who is causing it?
- When did it first occur or become significant?
- To what extent is it occurring?
- Why should you identify root causes?
- When should you identify root causes?
- The “But Why” Technique
- Generating and Choosing Solutions
- Why is it important to make people comfortable?
- How can you make people comfortable mentally?
- Methods used to generate solutions:
- How do you evaluate solutions?
- Determine if each idea is:
- Ways to make a decision:
- If the discussion doesn’t result in an agreement
- Decision matrix
- Assessing risks
- Decision Quadrant Diagram
- Why should you plan your action?
- Planning your action
- Implement your solution
- Evaluating what has happened
- If something goes wrong
Value Stream Analysis
- What is VSA
- Key Tenets
- Tools
- Why Complete RCA?
- RCA Significance
- Practical guide to carrying out an RCA
B. Understand the Problem
C. Immediate Action
D. Corrective Action
E. Confirm the Solution
- RCA tools and Techniques
- Traditional Thinking
- The Six Thinking Hats
- Traditional Meeting
- Parallel Thinking
- In Detail
LIVE ZOOM MEETING / Q&A
Friday | November 26, 2021
9:00 AM - 4:00 PM
Friday | November 26, 2021
9:00 AM - 4:00 PM
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
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Payment Date shall be made on or before Oct. 30, 2021 |
Payment Date shall be made on Oct. 31 - Nov. 9, 2021 |
Payment Date shall be made on Nov. 10 - 19, 2021 |
Payment Date shall be made on Nov. 20 - 26, 2021 |
PAYMENT INCLUDES:
- One (1) Slot for the online training
- PDF File of the Speaker's presentation
- Thirty-day exclusive access to the recorded online training via our YouTube Channel
- Signed Electronic Certification