Communicating Assertively at Work
YOUR WEBINAR HOST
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Suzette C. Siapno Resource Speaker | Consultant | Coach Management Consultant Board Certified NLP Practitioner- TD. USA Certified Success and Life Coach |
Suzette C. Siapno is a passionate speaker, trainer, and coach in social intelligence, communication, and soft-skills. She has worked with global multinational companies and corporate clients from diverse industries, including, telecommunications, banking and financial institutions, healthcare companies, and leading insurance companies.
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
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Learning Session Description
Being a good communicator enables you to build trust, help solve differences and create an environment of respect that promotes problem solving and builds relationships. In other words, it’s important to communicate in ways the clearly assert your needs and wants while still considering the rights and needs of others. This program will help you communicate assertively your ideas & concerns, take control of your workload, have your needs and wants met while gaining respect from others. Start building your assertiveness skills and enjoy the benefits of it.
Learning Session Objectives
The specific objectives of this unique 4-hour fun-filled learning experience is for the participants to:
1. KNOW what Assertiveness truly means.
2. ACKNOWLEDGE the barriers and know how to overcome them.
3. HAVE a thorough understanding of the different communication styles
4. HANDLE challenging workplace scenarios where you need to communicate assertively.
Learning Session Outline
Session 1: Understanding Assertiveness
Session 2: Barriers to Assertiveness and how to overcome it
Session 3: Understanding Different Communication Styles
Session 4: Handling challenging workplace scenarios using communication assertiveness
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
-----------------------------------------
Learning Session Description
Being a good communicator enables you to build trust, help solve differences and create an environment of respect that promotes problem solving and builds relationships. In other words, it’s important to communicate in ways the clearly assert your needs and wants while still considering the rights and needs of others. This program will help you communicate assertively your ideas & concerns, take control of your workload, have your needs and wants met while gaining respect from others. Start building your assertiveness skills and enjoy the benefits of it.
Learning Session Objectives
The specific objectives of this unique 4-hour fun-filled learning experience is for the participants to:
1. KNOW what Assertiveness truly means.
2. ACKNOWLEDGE the barriers and know how to overcome them.
3. HAVE a thorough understanding of the different communication styles
4. HANDLE challenging workplace scenarios where you need to communicate assertively.
Learning Session Outline
Session 1: Understanding Assertiveness
- What is assertiveness?
- What is assertiveness communication?
Session 2: Barriers to Assertiveness and how to overcome it
- Fear
- Culture
- Lack of Communication Skills
- Low Self-esteem
Session 3: Understanding Different Communication Styles
- Aggressiveness
- Passivity
- Passive-Aggressive
- Assertive
Session 4: Handling challenging workplace scenarios using communication assertiveness
- Communicating What you do
- Communicating What you’ve done
- Communicating What you can do
- Communicating What you need on the job
- Adherence to deadlines
- Setting Priorities
- Clarification of an assignment/tasks given to you
- Delivering negative feedback
- Saying NO
LIVE ZOOM MEETING / Q&A
Thursday | November 25, 2021
9:00 AM - 12:00 NN
Thursday | November 25, 2021
9:00 AM - 12:00 NN
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
SUPER SAVER |
GREAT DEAL |
EARLY BIRD |
REGULAR RATE |
500 |
700 |
900 |
1100 |
per person |
per person |
per person |
per person |
Payment Date shall be made on or before October 29, 2021 |
Payment Date shall be made on Oct. 30 - Nov. 8, 2021 |
Payment Date shall be made on Nov. 9 - Nov. 18, 2021 |
Payment Date shall be made on Nov. 19 - Nov. 25, 2021 |
PAYMENT INCLUDES:
- One (1) Slot for the online training
- PDF File of the Speaker's presentation
- Thirty-day exclusive access to the recorded online training via our YouTube Channel
- Signed Electronic Certification