2nd Run: Strengthening Interpersonal & Communication Skills
in the New Normal
YOUR WEBINAR HOST
|
Suzette C. Siapno Resource Speaker | Consultant | Coach |
Suzette C. Siapno is a passionate speaker, trainer, and coach in social intelligence, communication, and soft-skills. She has worked with global multinational companies and corporate clients from diverse industries, including, telecommunications, banking and financial institutions, healthcare companies, and leading insurance companies.
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
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This pandemic upended our work dynamics that’s why it is essential for employees to improve and strengthen the way they communicate in the workplace whether virtually or in person . This course aims to help participants communicate effectively in the New Normal.
Session Objectives:
Webinar participants are expected to be able to apply the following skills in the workplace interactions:
1. Effective Listening
2. Handling Objections
3. Handling Conflicts
4. Assertive Communication Skills
5. Conflict/Negotiation skills
Module 1: What is Communication?
a. The communication process
b. Importance of the 3 elements of Communication
Module 2: Strategies for Crucial Conversations
a. Strategies for Effective Listening
1. How to prepare for listening
2. How do we show that we listen
3. 20 Ways to Improve our listening Skills
b. Giving and Receiving Feedback
1. Sandwich Technique
2. B.E.St Technique
c. Effective Conflict Handling
1. 4 conflict Handling Styles
2. How to handle Conflict
d. Assertive Communication Skills
1. How to say NO without Saying NO
e. Positive Communication In the workplace
1. Types of Negative Communication
2. Types of Issue-Prone Statements
3. Tools in fostering Positive Communication
Suzette believes that every individual should maximize their full potential, and she takes pride in helping individuals elevate their ability to connect and influence people through their Appearance, Behavior, and Communication skills.
Before her speaking career, Suzette worked for 5 different airlines both international (Northwest and Delta Airlines) and local (Philippine Airlines, Tiger Airways, Cebu Pacific’s CEBGO). She worked for Philippine Airlines as an International Flight Attendant and her passion for training started when she was promoted to the Lead Cabin Crew position with Delta Airlines and got to mentor and train flight attendants in 2003. After Delta Airlines, she then continued her love for training and held a Flight Attendant Instructor, Checker, and Rater position at Tiger Airways and Cebu Pacific’s Cebgo. Through this, she acquired an appreciation for high standards in service excellence, leadership and managing perceptions through visual communication in a person’s image.
After her stint with the airline industry, Suzette has accumulated years of corporate experience in the retail and consultancy industry leading her to interact well with people across all levels, understand corporate needs, and deliver effective solutions to meet client requirements.
A lifelong learner, Suzette earned her On-Site U.S. certifications on Neuro-Linguistic Programming, Success and Life Coaching, Emotional Freedom Techniques, T.I.M.E. Techniques, and Clinical Hypnotherapy. She is a sought-after speaker who facilitates engaging, motivating, practical and fun programs that brings results to the table.
-----------------------------------------
This pandemic upended our work dynamics that’s why it is essential for employees to improve and strengthen the way they communicate in the workplace whether virtually or in person . This course aims to help participants communicate effectively in the New Normal.
Session Objectives:
Webinar participants are expected to be able to apply the following skills in the workplace interactions:
1. Effective Listening
2. Handling Objections
3. Handling Conflicts
4. Assertive Communication Skills
5. Conflict/Negotiation skills
Module 1: What is Communication?
a. The communication process
b. Importance of the 3 elements of Communication
Module 2: Strategies for Crucial Conversations
a. Strategies for Effective Listening
1. How to prepare for listening
2. How do we show that we listen
3. 20 Ways to Improve our listening Skills
b. Giving and Receiving Feedback
1. Sandwich Technique
2. B.E.St Technique
c. Effective Conflict Handling
1. 4 conflict Handling Styles
2. How to handle Conflict
d. Assertive Communication Skills
1. How to say NO without Saying NO
e. Positive Communication In the workplace
1. Types of Negative Communication
2. Types of Issue-Prone Statements
3. Tools in fostering Positive Communication
LIVE ZOOM MEETING / Q&A
Friday | February 26, 2021
3:00 PM - 5:00 PM
Friday | February 26, 2021
3:00 PM - 5:00 PM
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
SUPER SAVER |
GREAT DEAL |
EARLY BIRD |
REGULAR RATE |
500 |
700 |
900 |
1100 |
per person |
per person |
per person |
per person |
Payment Date shall be made on or before January 29, 2021 |
Payment Date shall be made on Jan. 30 - Feb. 8, 2021 |
Payment Date shall be made on Feb. 9 - Feb. 18, 2021 |
Payment Date shall be made on Feb. 19 - Feb. 28, 2021 |
PAYMENT INCLUDES:
- One (1) Slot for the online training
- PDF File of the Speaker's presentation
- Thirty-day exclusive access to the recorded online training via our YouTube Channel
- Signed Electronic Certification