Conflict Management with Emotional Intelligence
YOUR WEBINAR HOST
|
Rhea Rita "RCee" Cruz-Mutuc, MBA
Founder of Limitless Power Coach Training & Consultancy Inc. |
Rcee is the President and CEO of Limitless Power Coach Training and Consultancy Inc. (LPC). LPC is an event, training, and marketing management provider specializing in delivering customized quality services to the needs of their clients' different types of corporate events, training, and consultancy.
RCee is also a Producer of events where an example of which is the yearly event dubbed as Philippine Leaders’ Conference (PLC). PLC is one of the events LPC spearheads which aims to gather Corporate Leaders and Entrepreneurs to learn and re-learn best practices in the corporate world and as well as network with the most successful leaders around the country and outside.
RCee is a graduate of AB Psychology at De La Salle University-Manila and has a Masters in Business Administration - Regis Program degree from Ateneo Graduate School of Business where she topped the Leadership course in her class. She has helped in growing start-up businesses by developing appropriate systems, processes, and organizational structure. She is also knowledgeable in a wide array of business industries as she also is the Founder and CEO of World of Work Recruitment Specialist, a contracting and/or sub-contracting firm that caters to businesses related to manufacturing, retail, property development, restaurants, power plants, and others. She is also a Managing Director of her family’s restaurant businesses namely Tessie’s Grills and Roasters, Dampa sa Tarlac, and Dampa sa Pangasinan. Her passion for encouraging people to reach their highest potentials by having the winners mindset has inspired thousands of individuals who attended her training and workshops. Her communication style is inclusive and will surely make the participants learn not only from her but from each other.
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Overview
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace. All of them require you to engage with your team and do some work outside of the course.
Objectives
Key Topics
I. Introduction
• Overview of the course
• The Learning Outcomes of Conflict Management with Emotional Intelligence
. The Principles of Giving and Receiving Feedback
. Tips to Develop your Emotional Intelligence in Challenging Situations
II. What is Conflict?
. What is Conflict and Why it Occurs?
. The Issue of Conflict - The Sources, the Costs and the Benefits of Conflict
. Factors and Questions to Consider in Resolving Conflict
. The Importance of Trust in Resolving Conflict
. The Trust Equation
. Building Trust using an Emotional Bank Account
. The Issue of Bullying at Work
III. Assertiveness
• Introduction to this Module on Assertiveness and the Learning Outcomes
. What are your Rights and Responsibilities around Assertiveness?
. Exploring some Barriers to Assertiveness
. The Choices of Behavior Open to You in Expressing Assertiveness
. Understanding what Aggressiveness Behavior is
. Understanding what Passive Behavior is
. Understanding what Assertive Behavior is
. Some Methods and Techniques for Expressing Assertiveness
. Ways to Say "No" Assertively and Feel Good About it
. The Rules of Assertion and Assertive Behavior
. The Review of this Module on Assertiveness
IV. Managing Toxic Situations More Effectively
. The Learning Outcomes of this Module on Understanding Toxic Situations
. The Caustic Opener and Mind-Reading
. Everyone. Forever. and That's You All Over
. The Blame Game and Exaggerate? Me?
. You Say Tomato and Yesterday's Hangover
. What I Mean, Not What I Say and Irreconcilable Differences
. Further Methods of Resolving Conflict
. Reviewing this Module on Understanding Toxic Situations
V. Emotional Intelligence and Conflict
. The Emotional Intelligence Cycle - Interrelations of Environment and Behavior
. How Communication Underpins Emotional Intelligence
. The 4 Ways you can Respond to Emotional Events
. How Easily Emotions Escalate in Conflict Situations
. The 3 Distinctive Styles for Handling Emotion
. When Attitude Drives Behavior - The Cycle of Behavior
. Key Ways to Managing Fight and Flight Behavior
. Tips to Prevent a Freeze Attack
. The Ideal Behaviours for Ideal Interactions
VI. The Chimp Paradox
. The Chimp Paradox - A Powerful Mind Management Model
. One Minute Observation Test
. The Brain and The Chimp Paradox
. The Basic Anatomy of the Brain Covered in about 5 Minutes
. What Basically Drives the Chimp
. How the Chimp Works - Why is it so Powerful and Difficult to Manage
. The Computer Part of the Mind Management Model
. Interesting Insights into Emotions and Higher Order State
RCee is also a Producer of events where an example of which is the yearly event dubbed as Philippine Leaders’ Conference (PLC). PLC is one of the events LPC spearheads which aims to gather Corporate Leaders and Entrepreneurs to learn and re-learn best practices in the corporate world and as well as network with the most successful leaders around the country and outside.
RCee is a graduate of AB Psychology at De La Salle University-Manila and has a Masters in Business Administration - Regis Program degree from Ateneo Graduate School of Business where she topped the Leadership course in her class. She has helped in growing start-up businesses by developing appropriate systems, processes, and organizational structure. She is also knowledgeable in a wide array of business industries as she also is the Founder and CEO of World of Work Recruitment Specialist, a contracting and/or sub-contracting firm that caters to businesses related to manufacturing, retail, property development, restaurants, power plants, and others. She is also a Managing Director of her family’s restaurant businesses namely Tessie’s Grills and Roasters, Dampa sa Tarlac, and Dampa sa Pangasinan. Her passion for encouraging people to reach their highest potentials by having the winners mindset has inspired thousands of individuals who attended her training and workshops. Her communication style is inclusive and will surely make the participants learn not only from her but from each other.
-------------------------------------------------------------------------------------------------------------------------------------
Overview
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
The course, also, covers flexibility and how you use behavioural preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
This course is a standalone course for anyone interested in understanding how to manage, work with and resolve conflict. It compliments other courses that explore emotional intelligence in more depth.
You'll receive all the information that you need and will be coached using loads of practical hints that you can use straight away.
PLEASE NOTE - This course is NOT for you if you are not prepared to work through the exercises that make up a fundamental part of the course. Conflict cannot be managed just by watching the video lectures. It requires you to do some reflective thinking, to get some feedback and to discuss your development with others. I'm afraid that you won't get the best from the course unless you are prepared to do this.
There are SEVEN practical activities included within the course that are designed to help you understand conflict management. They will indicate to you how you can improve working with conflict and develop your emotional intelligence in the workplace. All of them require you to engage with your team and do some work outside of the course.
Objectives
- Identify what conflict is about and how people react to conflict.
- Contrast the various modes that can be used in conflict resolution.
- Explain how emotional responses differentiate from rational responses in conflict.
- Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
- Recognize why some conflict is to be expected and why it is a part of healthy relationships.
- Assess your own mode of conflict and how this helps or hinders you in working with conflict.
- Determine your behavioural preferences around managing and working with time and how they impact upon your flexibility.
- Discover how emotional intelligence is used to resolve conflict and build emotional bonds.
- This course will support the development of your emotional intelligence. It will be of interest to you if you are looking to develop an understanding of conflict, the issues involved and ways to resolve conflict effectively.
- This course will support anyone who is regularly involved in managing or resolving conflict.
Key Topics
I. Introduction
• Overview of the course
• The Learning Outcomes of Conflict Management with Emotional Intelligence
. The Principles of Giving and Receiving Feedback
. Tips to Develop your Emotional Intelligence in Challenging Situations
II. What is Conflict?
. What is Conflict and Why it Occurs?
. The Issue of Conflict - The Sources, the Costs and the Benefits of Conflict
. Factors and Questions to Consider in Resolving Conflict
. The Importance of Trust in Resolving Conflict
. The Trust Equation
. Building Trust using an Emotional Bank Account
. The Issue of Bullying at Work
III. Assertiveness
• Introduction to this Module on Assertiveness and the Learning Outcomes
. What are your Rights and Responsibilities around Assertiveness?
. Exploring some Barriers to Assertiveness
. The Choices of Behavior Open to You in Expressing Assertiveness
. Understanding what Aggressiveness Behavior is
. Understanding what Passive Behavior is
. Understanding what Assertive Behavior is
. Some Methods and Techniques for Expressing Assertiveness
. Ways to Say "No" Assertively and Feel Good About it
. The Rules of Assertion and Assertive Behavior
. The Review of this Module on Assertiveness
IV. Managing Toxic Situations More Effectively
. The Learning Outcomes of this Module on Understanding Toxic Situations
. The Caustic Opener and Mind-Reading
. Everyone. Forever. and That's You All Over
. The Blame Game and Exaggerate? Me?
. You Say Tomato and Yesterday's Hangover
. What I Mean, Not What I Say and Irreconcilable Differences
. Further Methods of Resolving Conflict
. Reviewing this Module on Understanding Toxic Situations
V. Emotional Intelligence and Conflict
. The Emotional Intelligence Cycle - Interrelations of Environment and Behavior
. How Communication Underpins Emotional Intelligence
. The 4 Ways you can Respond to Emotional Events
. How Easily Emotions Escalate in Conflict Situations
. The 3 Distinctive Styles for Handling Emotion
. When Attitude Drives Behavior - The Cycle of Behavior
. Key Ways to Managing Fight and Flight Behavior
. Tips to Prevent a Freeze Attack
. The Ideal Behaviours for Ideal Interactions
VI. The Chimp Paradox
. The Chimp Paradox - A Powerful Mind Management Model
. One Minute Observation Test
. The Brain and The Chimp Paradox
. The Basic Anatomy of the Brain Covered in about 5 Minutes
. What Basically Drives the Chimp
. How the Chimp Works - Why is it so Powerful and Difficult to Manage
. The Computer Part of the Mind Management Model
. Interesting Insights into Emotions and Higher Order State
LIVE ZOOM MEETING / Q&A
Tuesday, February 23, 2021
1:00 PM - 5:00 PM
Tuesday, February 23, 2021
1:00 PM - 5:00 PM
REGISTER FOR THIS FULL COURSE ONLINE TRAINING.
Click the correct type of rate for smooth transaction.
Click the correct type of rate for smooth transaction.
SUPER SAVER |
GREAT DEAL |
EARLY BIRD |
REGULAR RATE |
500 |
700 |
900 |
1100 |
per person |
per person |
per person |
per person |
Payment Date shall be made on or before January 26, 2021 |
Payment Date shall be made on Jan. 27 - Feb 5, 2021 |
Payment Date shall be made on Feb. 6 - Feb. 15, 2021 |
Payment Date shall be made on Feb. 16 - Feb. 23, 2021 |
PAYMENT INCLUDES:
- One (1) Slot for the online training
- PDF File of the Speaker's presentation
- Thirty-day exclusive access to the recorded online training via our YouTube Channel
- Signed Electronic Certification