Elevating the Core Skills of Executive Assistants and Custodians
We are Limitless Power Coach Training & Consultancy Inc., provider of training programs on business, professional, and personal development.
We have been in the industry since year 2016, presenting various seminars scrupulously designed to maximize effectiveness for our clients.
We take pride in having trained more than thousands of professionals. Our goal is to focus on our clients’ needs, to help them achieve success in their careers, businesses, and personal development.
With gratitude, we would like to offer your good office the opportunity to benefit from our training programs. We have a pool of trainers with proven track records and a wealth of experience in their fields.
As such, with thorough review and deliberation we are proud to endorse our Expert who will handle ELEVATING THE CORE SKILLS OF EXECUTIVE ASSISTANTS AND CUSTODIANS
We have been in the industry since year 2016, presenting various seminars scrupulously designed to maximize effectiveness for our clients.
We take pride in having trained more than thousands of professionals. Our goal is to focus on our clients’ needs, to help them achieve success in their careers, businesses, and personal development.
With gratitude, we would like to offer your good office the opportunity to benefit from our training programs. We have a pool of trainers with proven track records and a wealth of experience in their fields.
As such, with thorough review and deliberation we are proud to endorse our Expert who will handle ELEVATING THE CORE SKILLS OF EXECUTIVE ASSISTANTS AND CUSTODIANS
Learning Highlights
The role of Executive Secretaries and Custodians have evolved over the years and the reputation that they have of simply needing to answer the phone, file paperwork and greet office guests are long gone. Executive Assistants and Custodians today handle a broad scope of responsibilities and contribute to complex projects; they handle all of these while ensuring that office operations run efficiently and the critical role of supporting the high-level managers who are dependent on them is never overlooked.
Learning Session Description
This course aims to develop the key secretarial skills and administration skills required by the modern organization. It will equip them with the tools and checklist they need to overcome any major challenges at different organizational levels in today's business environment. This course also helps the participants gain the latest expertise needed to excel in their role as an efficient administrative professional and secretary.
Learning Session Objectives
The specific objectives of this unique and fun-filled 8-hour learning experience are:
1.Understanding the role of Executive Assistants and Custodians in the modern business.
2.Discover the different types of secretaries
3.Enumerate, discuss and know how to be good at each of the 10 Core Skills for Secretaries and Admin Professionals
▸Key Benefits from Attending this Learning Session
In this session, the participants will be able to:
1. Perform their duties and responsibilities to the required standards of the profession.
2. Establish a cooperative and productive partnership with colleagues from all levels.
3. Effectively set priorities and manage time
4. Effectively manage change, conflict and interpersonal relations.
5. Hone their Problem-Solving and Judgment Skills.
Learning Session Outline
▸Session 1: The evolving role of Executive Assistants and Custodians
▸Session 2: Types of Executive Assistants – What type of Executive Assistant are you?
▸Session 3: The how’s and why’s of the 10 Core Skills of an Exceptional Executive Assistant and Custodian
▸1. Communication Skills
▸4. Detail-Oriented
▸8. Team player Skills • IMBAC Model
Session 4: Rediscovering our customers service roles as secretaries and admin professionals
• Identifying our customers
• Customer needs
• Myth vs. Realities of customer service
Session 5: What do customers expect from us?
• RATER Formula
• Aim for Customer Service Excellence
Session 6: 4 Customer Service Styles – which one are you?
• KDC • CDK • DKDC • KC
Session 7: Powerful Customer Care Skills of Secretaries and Admin Professionals
• Active Listening
• Know your Audience(s)
• Present a warm friendly face
• Confidentiality
• Organizational know-how
• De-escalating Interaction with difficult customers
• Use common courtesies
• Conduct Regular Follow-ups
Session 8: Communicating effectively through spoken means
• 3 elements of Interpersonal Communication
• Types of negative communication
• Avoiding Triggers of conflict
• Positive Communication Tools
Session 9: Communicating effectively through written means
• Effective E-mail Writing Tips – Subject lines, Clarity, Conciseness & Proofreading
Learning Session Description
This course aims to develop the key secretarial skills and administration skills required by the modern organization. It will equip them with the tools and checklist they need to overcome any major challenges at different organizational levels in today's business environment. This course also helps the participants gain the latest expertise needed to excel in their role as an efficient administrative professional and secretary.
Learning Session Objectives
The specific objectives of this unique and fun-filled 8-hour learning experience are:
1.Understanding the role of Executive Assistants and Custodians in the modern business.
2.Discover the different types of secretaries
3.Enumerate, discuss and know how to be good at each of the 10 Core Skills for Secretaries and Admin Professionals
▸Key Benefits from Attending this Learning Session
In this session, the participants will be able to:
1. Perform their duties and responsibilities to the required standards of the profession.
2. Establish a cooperative and productive partnership with colleagues from all levels.
3. Effectively set priorities and manage time
4. Effectively manage change, conflict and interpersonal relations.
5. Hone their Problem-Solving and Judgment Skills.
Learning Session Outline
▸Session 1: The evolving role of Executive Assistants and Custodians
▸Session 2: Types of Executive Assistants – What type of Executive Assistant are you?
▸Session 3: The how’s and why’s of the 10 Core Skills of an Exceptional Executive Assistant and Custodian
▸1. Communication Skills
- 3 elements of Interpersonal Communication
- 10 Essential Business Telephone Skills
- E-mail writing Tips
- Developing interpersonal relationships
- Business Etiquette
- EPGOP model
▸4. Detail-Oriented
- Situationally Aware
- Envisioning
- Ask and Act
- Flexibility with sudden changes
- TIME – Eisenhower Principle
- SPACE – Organizing workspace for maximum productivity
- TASK – Managing your Boss’ calendar
▸8. Team player Skills • IMBAC Model
Session 4: Rediscovering our customers service roles as secretaries and admin professionals
• Identifying our customers
• Customer needs
• Myth vs. Realities of customer service
Session 5: What do customers expect from us?
• RATER Formula
• Aim for Customer Service Excellence
Session 6: 4 Customer Service Styles – which one are you?
• KDC • CDK • DKDC • KC
Session 7: Powerful Customer Care Skills of Secretaries and Admin Professionals
• Active Listening
• Know your Audience(s)
• Present a warm friendly face
• Confidentiality
• Organizational know-how
• De-escalating Interaction with difficult customers
• Use common courtesies
• Conduct Regular Follow-ups
Session 8: Communicating effectively through spoken means
• 3 elements of Interpersonal Communication
• Types of negative communication
• Avoiding Triggers of conflict
• Positive Communication Tools
Session 9: Communicating effectively through written means
• Effective E-mail Writing Tips – Subject lines, Clarity, Conciseness & Proofreading
|
LPC team is in the fun business of event, training and social media marketing management provider known for its dedication in designing and creating customized services that fits the needs of the organization
We are committed to influencing optimal learning program, while exceeding our client’s expectations. |
We look forward to working with your organization once more and supporting your efforts to equip your work force through the facilitation of Elevating the Core Skills of Executive Assistants and Custodians
We are confident that we can meet the challenges ahead, and stand ready to partner with you in delivering an effective training solution.
If you have questions on this proposal, feel free to contact Ms. RICHELLE P. TRINIDAD at your convenience by email at limitlesspowercoach.businessdev@gmail.com by phone at +63 920 959 4020. We will be in touch with you next week to arrange a follow-up conversation on the proposal.
AGAIN, Thank you for this opportunity and looking forward to your affirmative response.
We are confident that we can meet the challenges ahead, and stand ready to partner with you in delivering an effective training solution.
If you have questions on this proposal, feel free to contact Ms. RICHELLE P. TRINIDAD at your convenience by email at limitlesspowercoach.businessdev@gmail.com by phone at +63 920 959 4020. We will be in touch with you next week to arrange a follow-up conversation on the proposal.
AGAIN, Thank you for this opportunity and looking forward to your affirmative response.
REGISTER FOR THIS IN-HOUSE EVENT. CLICK THE BUTTON BELOW.
(045) 609-8124
GLOBE: (+63) 977-839-3827 | SMART: (+63) 949-993-9043
GLOBE: (+63) 977-839-3827 | SMART: (+63) 949-993-9043
FOLLOW AND REACH US: